Purpose
We are looking for a hardworking and passionate Real Estate Services Coordinator to uphold Buncher’s standards while completing a wide variety of day-to-day tasks; provide impeccable customer service to our tenants; and work in partnership with all Buncher departments to ensure the Company’s portfolio is maintained effectively and efficiently to provide a safe and reliable working environment.
Responsibilities
- Perform a variety of administrative tasks, including, but not limited to, phone support, preparation of documents and correspondence, and work order tracking.
- Assist with day-to-day operations including tenant and vendor customer service.
- Provide prompt, professional responses and follow-through regarding tenant inquiries, problems, and complaints.
- Ensure tenant requests/work orders are completed promptly and in compliance with policies, procedures, regulations, and lease obligations and standards.
- Maintain tenant, vendor, and property files.
- Ensure building information guides are created and maintained including annual updates.
- Maintain an accurate contact list for tenants and vendors by property.
- Assist with the preparation of new vendor contracts and manage renewals.
- Maintain a schedule of service contracts by property.
- Coordinate work and assign tasks in support of the Property Managers.
- Work with the Maintenance Manager to coordinate the internal maintenance team to address services and repairs to the property.
- Coordinate receipt and proper coding of invoices with Accounts Payable.
- Provide backup support to Leasing and other internal departments as needed.
- Manage office supplies and coordinate office services.
- Complete other special projects and duties as assigned.
Qualifications
- High school diploma or equivalent required; college degree in Business Administration or related field, preferred.
- 1-3 years of previous experience in commercial property management.
- Proficient in Microsoft Office.
- Experience with real estate accounting software is a plus.
- Familiarity with Prism / Building Engines a plus.
- Ability to work independently and collaboratively.
- Possess basic analytical skills.
- Must be able to understand and carry out instructions in standard situations.Ability to solve problems in standard situations.Excellent organizational and time management skills.Must be able to prioritize multiple deadlines simultaneously.
- Must be detail-oriented with a high level of accuracy with a minimum level of oversight.
- Strong verbal and written communication skills.
- Ability to comprehend and interpret instructions or short correspondence and ask questions to ensure understanding.
- Ability to write reports, documents, and correspondence.
- Ability to accurately respond to common requests or complaints from tenants, vendors, and team members.
- Must be team-oriented and possess an “upbeat / can do” attitude.
- A valid driver’s license and good driving record are required.
